Shipping Policy
Your total shipping charges are based on the shipping methods selected, the subtotal of your order, and any applicable surcharges. Please note that shipping charges are calculated on an order’s subtotal before any discounts or reductions are taken. Orders received by 12:00 PM (Eastern Time) will be processed the same day. Orders placed after 12:00 PM (Eastern Time) will be processed on the next business day. When an order is placed at generalmartpa.com, the order immediately begins processing. In order to meet our estimated shipping dates, we are unable to change or cancel an order once it is submitted.
Additional shipping charges may apply to some items ordered from General Mart because of size, weight, or special handling requirements. If an additional shipping charge applies, the charge will appear after you add the item to your shopping cart. General Mart will collect appropriate amounts for sales tax on each order where applicable.
We are sorry but due to licensing and distribution restrictions, our merchandise is restricted to domestic shipments only. We are unable to ship internationally and to freight forwarding companies.
If you have any questions about our shipping rates or about your order, please call our Customer Support Team at (267) 225-7202.
Weather-Related Shipping Delays
Please note that USPS/UPS/FedEx does not provide guaranteed delivery in the event of extreme weather conditions that may cause delays. In the event that your order might be delayed due to the weather please contact the shipper directly to verify the rescheduled delivery. Please note that FedEx, USPS, UPS, and General Mart do not refund shipping due to these delays.
Online Order Problems
Damaged items or mis-shipped items must be reported and returned within 7 days of delivery. Shipping costs will be reimbursed when an item is damaged or mis-shipped. Please contact our Customer Service desk at (267) 225-7202 for instructions on how to return something that was damaged or mis-shipped. Shipping costs will not be paid by General Mart when returning an item due to general dissatisfaction, purchaser regret, or manufacturer defect.
While we can replace damaged or mis-shipped merchandise, we cannot exchange those items through our Customer Service desk. To get a replacement as quickly as possible, please return the damaged or mis-shipped item for a refund then reorder that item. No price adjustments are accepted for online purchases nor do we honor previous sale prices when you place your new order.
Please refer to our shipping guidelines above for our policy on weather-related shipping delays.
Order Cancellations
Your order processing begins immediately upon submission of your order and depending on what stage your order is in, you may not be able to cancel it. To find out if your order is still able to be cancelled call (267) 225-7202.
Lost Orders
FedEx/USPS/UPS accepts responsibility for your package upon pick up. In the event that your order is lost during shipment, General Mart will need to be notified immediately. We will file a claim with FedEx/USPS/UPS on your behalf for the cost of goods and shipping fee. Once the claim is approved by FedEx/USPS/UPS, a refund will be placed on your credit card for the lost order. We are unable to place an order on behalf of our customer for lost goods. To receive your order as soon as possible, please place another order on our website.