At General Mart, your satisfaction is very important to us. We understand that there may be times when you need to return something you have purchased online, so we’ve made our return policies hassle-free. We accept returns by mail for items that were purchased from our website.
Please be sure to keep your sales receipt or packing slip for all refunds and exchanges.
Here is our detailed return policy which will help you with your return:
You may return or exchange most merchandise* within sixty (30) days with your original cash register receipt, or return form and packing slip if the merchandise was purchased online.
Your merchandise must be in new, unused condition and include the original packaging, tags, and/or instructions.
* Items covered under the Manufacturer’s warranty will be repaired or adjusted according to the manufacturer’s specifications.
- Specific warranties may vary by manufacturer and are subject to any and all restrictions or limitations that apply.
- Electronic items must be returned with a receipt within 30 days.
Form of Payment Terms:
You will receive a refund in the same form of payment used on the original purchase if you paid by credit, gift card, or merchandise credit.
Cash and debit card purchases will be issued for a store credit that is redeemable for merchandise or a cash refund.
Returns with a gift receipt will receive a merchandise credit card that is not redeemable for cash.
Check purchases require a 10 business-day waiting period for cash refunds; refunds issued within the waiting period will receive a merchandise credit card that is not redeemable for cash.
Returns without a Receipt
Any request for a refund without a receipt requires management approval. If approved, your refund will be in the form of a merchandise credit card which is not redeemable for cash at any time.
You will be required to show valid identification prior to processing a refund request without a receipt.
Any approved returns without a receipt will be given at the lowest-ever sale price.
Online Order Problems
Damaged items or mis-shipped items must be reported and returned within 7 days of delivery. Shipping costs will be reimbursed when an item is damaged or mis-shipped. Please contact our Customer Service desk at (267) 225-7202 for instructions on how to return something that was damaged or mis-shipped. Shipping costs will not be paid by General Mart when returning an item due to general dissatisfaction, purchaser regret, or manufacturer defect.
While we can replace damaged or mis-shipped merchandise, we cannot exchange those items through our Customer Service desk. To get a replacement as quickly as possible, please return the damaged or mis-shipped item for a refund then reorder that item. No price adjustments are accepted for online purchases nor do we honor previous sale prices when you place your new order.
Please refer to our shipping guidelines above for our policy on weather-related shipping delays.
Return by Mail
If your merchandise arrived by mail from generalmartpa.com, you can return it by mail. Contact our Customer Service desk at (267) 225-7202 or email firstname.lastname@example.org for return instructions. General Mart highly recommends that you insure your package and request delivery confirmation. General Mart cannot accept responsibility for packages that it does not ship itself. Unfortunately, we do not accept C.O.D. packages.
NOTE: Federal law prohibits items that use flammable liquids or gas from being returned through the mail even if the item was drained of these materials.
If you choose to return any General Mart purchase by mail, please remember that all items should be in new, unused condition, and include all original packaging, tags, and/or instructions. Please note that General Mart will not refund shipping and handling charges.
Returns and Exchanges are not allowed on:
Service labor charges, gift cards, custom cut items, or special order merchandise.
General Mart reserves the right to refuse any request for a refund at any time and for any reason, or to offer a merchandise credit instead of a cash refund.
Should you have any questions regarding a return, please contact us at email@example.com.